This way, no one can identify your code even if they dare examine it.Īs previously mentioned, when you incorrectly keyed in your user code thrice, you will be locked out for a minute. Only after that can you enter the access code. If this feature is enabled, you will need to touch two random digits before the full screen appears. This added feature protects your property from what Kwikset calls “smudge” attacks. Some models have the SecureScreen feature, where only two digits are illuminated at a given time. Step 3: Touch the screen with at least three fingers until you see the digits.Step 2: Touch the lower left screen until you see the digits.Step 1: Touch the pad with your palm or back of your hand until you see the digits. It could also be a coverage issue that usually occurs when you installed the unit first before pairing it with your smart home system. After that, try connecting your Kwikset again. If you can’t successfully connect the smart lock to your smart home system, it’s probably a pairing issue.įirstly, check if your smart home system is connected to other smart locks – maybe an old unit you have – then unpair it. Issue: Won’t connect to the smart home system As much as possible, the latter is your last resort. If you forgot your code, you can either add a new user code or factory reset your device. Just bear in mind that if you fail to enter the right code thrice, you will be locked out for a minute. That’s fine, especially if you’re a new Kwikset user. If all the codes are good to go yet it still won’t unlock, you’re probably forgetting something basic: pressing the ‘Lock’ button after keying in the code. Issue: Won’t unlock even with the right code With the manual in hand and a little patience, you can easily have it working again. Troubleshooting your unit won’t mean tinkering with the bits and pieces of the device, especially if it’s just a code issue. Such issues are fixable on your own, so here are quick troubleshooting and fixes for your Kwikset. You shouldn’t worry because, with lock woes, patience is the key (pun intended).Īlso, if the Kwikset SmartCode lock won’t unlock, there might be installation errors, the keypad not working, incorrect passcodes, or the app not connected properly, etc. If your Kwikset smart lock still won’t function properly even after battery change, then you must be ready to tinker with its other parts. If you face an issue like Smart lock no power, make sure the batteries are installed right or if they need replacement. Then there’s the matter with power and battery. Issue: Won’t connect to the smart home systemĪ perennial problem is that the deadbolt won’t unlock, which is most of the time caused either by issues with the user code or keypad. Causes of Kwikset Smart Lock Not Working.
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